Returns and Refunds Policy for Vividha Online E-Commerce Website
- Return Policy:
1.1 We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within two days of receiving your order.
1.2 To be eligible for a return, the item(s) must be unused, in the same condition as received, and in the original packaging.
1.3 Certain items are exempt from being returned, including hosting and domain.
- How to Initiate a Return:
2.1 To initiate a return, please contact our customer service team at [email protected] or +916355161619] to request a Return Authorization (RA) number.
2.2 Clearly mark the RA number on the outside of the package.
2.3 Ship the item(s) to the address provided by our customer service team.
- Refund Process:
3.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s).
3.2 If the return is approved, your refund will be processed, and a credit will be applied to your original method of payment within [number] business days.
- Shipping Costs:
4.1 The customer is responsible for all shipping costs associated with the return, except in cases where the return is due to a defect or error on our part.
- Damaged or Defective Items:
5.1 If you receive a damaged or defective item, please contact our customer service team within [number] days of receiving your order. We will provide instructions on how to proceed with the return or replacement.
- Late or Missing Refunds:
6.1 If you haven’t received a refund within the specified timeframe, please check your bank account again.
6.2 Contact your credit card company, as it may take some time before your refund is officially posted.
6.3 If you’ve done all of this and still have not received your refund, please contact us at [customer service email or phone number].
- Changes to the Returns and Refunds Policy:
7.1 We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
- Contact Information:
8.1 If you have any questions or concerns about our Returns and Refunds Policy, please contact our customer service team at [customer service email or phone number].
Thank you for shopping with Vividha Online. Your satisfaction is our priority.